Delivery & Returns

 


Products sold at the Buster Super Dog Food online store are available for immediate shipment from the UK.

We are currently delivering to the UK, Ireland and mainland Europe.

 

Delivery Costs in the United Kingdom

ORDERS UNDER £40

Delivery within 2-4 working days

£4.00

 

ORDERS OVER £40

Delivery within 2-4 working days

FREE

 

 

FREE BUSTER SAMPLE

Delivery within 2-4 working days

£1.00

 

 

Delivery Costs to Mainland Europe and Ireland

ORDERS UP TO 2 KG

Delivery 4-6 days tracked

From £12.00

 

Delivery Costs Worldwide

ORDERS UP TO 2 KG

Delivery 5-14 days tracked

From £13.00

 

 

Delivery


Delivery times posted above are estimated times only. As stated in our Terms & Conditions delivery may take up to 15 working days. Please read our Terms & Conditions for more information.

Our carrier will make 2 delivery attempts; if the recipient cannot be reached, no additional attempts will be guaranteed.

If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.

By contacting our Customer Service, you may request delivery at the original address, or provide an alternative address within 2 working days.

If you do not contact our Customer Service within 48 hours, we will return the merchandise to our warehouse.

At the time of shipment, you will receive an email with information in order to follow the order delivery status.

 

FREE BUSTER SAMPLE WITH £1 DELIVERY COSTS

This is a promotional offer limited to one sample per customer and runs while stock lasts. If there is a breach of these terms of sale the customer will be refunded the amount of £1 and the sample will not be sent out. Please see Terms & Conditions for more information.

 

Returns


We accept returns for any orders for 14 days which are damaged in the post or do not live up to your expectations. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the order and receive a refund.

However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery or sealed goods which are not suitable for return due to health protection or hygiene reasons (if they become unsealed after delivery). 

Your legal right to cancel an order starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract between us is formed. More information regarding returns you will find in our Terms & Conditions.

You can cancel your order by email including your name, address, account number, order / invoice number, signed and dated - before the cancellation period has ended. Alternatively you may use this Cancellation Form.

If you or your dog aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing contact@bustersuperdogfood.co.uk

 

Contacts


For online orders
If you would like any advice or guidance from our competent and knowledgeable staff in choosing any of our products, or information on the state of your order, our returns policy, payments, and deliveries, please contact our Customer Service desk either:

- by sending an email to contact@bustersuperdogfood.co.uk or
- by calling us on + 44 (0)203 305 7574 where the lines are open Monday to Friday from 9am to 5.30pm.

Wholesale Clients and Distributors
If you are a company interested in buying any of our products in large quantities, please contact us through our channels below either:
by sending an email to sales@busterdent.com
calling us on +44 (0)203 305 7574
 

Thank you for visiting Buster

 

 

 

 

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